Slumberland mattresses and boxspring divans carry a 15-year warranty* (Except SlumberKids Kidspaedic) against springing system damages, manufacturing defects or workmanship, commencing from the original date of purchase.
*10-year warranty only for SlumberKids Kidspaedic.
This warranty does not apply to the following condition
● Fair wear and tear
● Negligent usage (e.g. excessive bending, folding or long term sitting)
● Normal body impression on upholstery (less than 3.8cm)
● Rough handling, improper care/maintenance or usage of inappropriate divan
(e.g. slatted divan, net bedframe that offer inadequate support, too small or uneven surface etc.)
● Personal preferences of mattress comfort and accessories such as ticking, handle and ventilator etc.
In cases where repairing and replacement is needed due to manufacturing defects, we reserve the right to use an equivalent material instead of the original material.
The warranty is provided to the original purchaser only. To ensure the validity of the warranty, purchaser must present the invoice and delivery note when warranty services are required. Otherwise, we reserve the right to refuse to provide maintenance services.