This guarantee card is valid only in Hong Kong and Macau

Thank you for purchasing Slumberland and/or divans. We guarantee to offer 10/15 years free warranty service against the manfaucting defect on springing system from the date of purchase respectively. Duration of free warranty service depends on the purchsed model and subject to the terms and conditions list out below (or refer to the warranty card inside the product packaging). Please complete the e-registration within 30 days from the day of purchase.

  1. To ensure the validity of free guarantee warranty service, customer must present the original invoice of the warranteed products when the manintenance service is required.

  2. Failure to complete the e-registation form or return the warranty card will diminish your warranty rights.

Terms and Conditions (for online registration):

  1. After submission of warranty registration, a confirmation letter will be sent to the registrar's email. This warranty is valid only when the registration letter and the original invoice are presented when service is rendered.

  2. For any manfactuing defect involving the springing system which in our judgment is caused under normal use, Slumberland will repair or replace the damaged parts as well as reserve the right to use other materials in similar quality due to discontinuous of supply within the guarantee period 10/15 years subject to the purchased products.

  3. The warranty includes free of charge repairing the mattress fabric cover and/or outer accessories within first 3-year after the purchase date. A service charge at HK$250 will be incurred for repairing afterward.

  4. The warranty excludes fair wear and tear, negligent usage (e.g. abnormal bending, sitting or standing for a long time, used other than sleeping purpose), less than 1.5” normal body impressions, rough handling, improper usage of divan, improper care / maintenance, in addition to the personal preference of mattress comforts and accessories such as ticking, handle, and ventilator, etc. We may at our sole discretion provide maintenance service with you subject to certain charge.

  5. In case there is any inconsistency or conflict discrepancy between the English version and Chinese version of the terms, the English version shall be prevail.

  6. The warranty is valid only in Hong Kong and Macau.
E-registration data is treated with confidentiality. Date provided will be retained in our files and may be used for LF Asia Ltd market research studies.

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